Airbnb AR Map Concept

Helping hosts guide and instruct their guests more easily and efficiently

Helping guests have a better onboarding and hassle-free stay

Seen on The Verge , CNET and VentureBeat

6+ million listings in 191 countries

Example case

Our family house and the problems we encounter

Guest

🤔

• Can I drink tap water?
• How does this air conditioner work?
  
• What is the best public transit from/to the home, until when does it run?
  
• Where are extra towels, toilet papers?
  
• How can I use the washing machine?
  

Host

🤷‍♀️

• Guests can not find the place, because it’s not shown on Maps.

• Guests can not find the place, because it’s not shown on Maps.
• It’s hard to explain, how to separate the garbage for recycling and where we dispose it.
  
• People keep asking how to operate heating.
  
• Hard to struggle with Google Translate to explain things to the guests.
  

Pain points of other hosts and guests

Existing Solutions

1- Airbnb House Manual

1- Airbnb House Manual

👎

• Hard to discover

• Text-only
  

• Not accessible offline
  

• Guests don’t read it
  

• Hard to remember/know for the host which information to provide

• No translation provided
  

2- Third party applications

👎

• Requires downloding a second app and switching between apps
  

• Asks for payment
  

• Text (+ rarely image) only
  

3- Leaving letters and notes at home

👎

• Host has to be in the place for leaving or editing the letter

• Not interactive, gives limited content

• Text and/or photo only
  

• Updating the notes are time consuming

• Not easy to provide different languages

• Hard to remember/know which information to provide
  

Problems with

Existing Solutions

Having to downlod, pay for a second app,

then switch between apps

Host has to be in the place for leaving or

editing the letter.

Updating the notes are time consuming

Hard to remember/know for the host which

information to provide

Text and/or photo only

Not interactive, gives limited content

Guests don’t read it

Hard to discover

Not accessible offline

Not easy to translate

Things to Consider for

a New Solution

→ Should be a part of Airbnb app

→ Should have a template with possible items to select

→ Should allow different input formats

→ Should be easy to find and consume, and be given in the right context

→ Should be downloadable & printable

→ Should have the option to view in any language

→ Bonus: Enhanced “Contacts”

Having to downlod, pay for a second app,

then switch between apps

Host has to be in the place for leaving or

editing the letter.

Updating the notes are time consuming

Hard to remember/know for the host which

information to provide

Text and/or photo only

Not interactive, gives limited content

Guests don’t read it

Hard to discover

Not accessible offline

Not easy to translate

→ Should be a part of Airbnb app

→ Should have a template with possible items to select

→ Should allows different input formats

→ Should be easy to find and consume, and be given in the right context

→ Should be downloadable & printable

→ Should have the option to view in any language

→ Bonus: Enhanced “Contacts”

🤔

How to show and find objects or spaces at home, and how to give and view instructions about them ?

Final House Manual Content

Screenshot from Airbnb app

Redesign with new features

Host

View / Edit listing

View / Edit listing

Redesign with new features

House Manual & AR Map

Design iterations for new features

Contacts

Notifications

Design iterations for new feature